Free Shipping for orders $150+ CAD // ALL CLEARANCE ITEMS ARE FINAL SALE

FAQ

How accurate is your sizing?

We size everything to specific inch measurements.  If you are unsure whether the age-appropriate size will properly fit your child's head, please take the time to measure their head circumference and order according to those measurements.

 

What is the best way to wash/clean my crocheted/knitted items?

Because our items are made with 100% wool, please do not machine wash them.  We recommend spot cleaning and laying flat to dry.

 

I live in or close to Maple Ridge, BC.  How do I arrange for local pickup?

When you get to the "shipping" page during check out, there is a shipping option that says "Local Pick-up (Maple Ridge, BC)" that will give you free shipping.  Please only use this option if you plan to pick up from my home in Maple Ridge.  All other orders within BC must select the "standard parcel" shipping option, in order to cover the costs of shipping.  You will be emailed when your order is ready for pick up!

 

Are your items handmade?

YES!  We make every item by hand - it's time consuming but WORTH IT!

 

How long does it take for my order to ship?

All ready to ship items will ship out in 1-3 business days.  Custom order turnaround time will vary - please see the announcement bar for current custom order turnaround times.

 

Does my shipped order include tracking?

All parcels shipped within Canada are shipped via Canada Post and come with a tracking number.  You will receive this information with your shipping notification email.  Orders to the United States or International do not come with a tracking number.

 

 

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