FAQ


How accurate is your sizing?

We size everything to specific inch measurements.  If you are unsure whether the age-appropriate size will properly fit your child's head, please take the time to measure their head circumference and order according to those measurements.

 

What is the best way to wash/clean my crocheted/knitted items?

Some, but not all, of our items are made with some wool in them.  We generally recommend that all of our products be hand washed or spot cleaned.  Lay flat or hang to dry. 

 

I live in or close to Maple Ridge, BC.  How do I arrange for local pickup?

When you get to the "shipping" page during check out, there is a shipping option that says "Local Pick-up (Maple Ridge, BC)" that will give you free shipping.  Please only use this option if you plan to pick up from my home in Maple Ridge.  All other orders within BC must select the "standard parcel" shipping option, in order to cover the costs of shipping.  You will be emailed when your order is ready for pick up!

 

Are your items handmade?

YES!  Every headband, scarf, toque, and pom pom is completely handmade! 

 

How long does it take for my order to ship?

Although most of our orders ship sooner, please allow for up to three weeks from the time your order is placed to the time of shipping.  Almost everything in the store is custom made to order, which is why we allow for this time frame.

 

Does my shipped order include tracking?

All parcels shipped within Canada are shipped via Canada Post and come with a tracking number.  You will receive this information with your shipping notification email.  Orders to the United States or International do not come with a tracking number.